AI-automated customer support that never sleeps. And actually solves problems.
80% of support requests are repetitive. Your Billy agent handles them alone, instantly, across all your channels - and escalates the 20% that need a human with full context.
A customer waits 6 hours for a response to a simple question. They leave a 1-star review.
Your team answers the same 15 questions every day instead of working on what matters.
An urgent ticket gets lost in the shared inbox. The customer calls back, frustrated.
You have volume on evenings and weekends. Nobody's there.
What your agent does
It responds using your knowledge base
The agent checks your Brain in real time - policies, procedures, FAQs, product details, terms of service. It responds accurately, in your tone, without making things up. If the information isn't there, it says so and escalates.
It diagnoses and resolves step by step
For technical or operational issues, the agent doesn't just point to a help article. It asks the right questions, identifies the cause, and guides the customer toward the solution - like a good support tech would.
It escalates intelligently - with context
When a case exceeds its capabilities, the agent transfers to the right person on your team with the full conversation history, the diagnosis made, and the customer's frustration level. Your team arrives informed, not cold.
It handles all your channels from one conversation
SMS, email, Messenger, chat - no matter how the customer reaches out, the agent has access to the same history and responds with the same consistency. No more "you need to contact us by email for that."
It creates and updates tickets automatically
Every interaction generates or updates a ticket in your system. Status, priority, channel, summary - everything is documented without your team lifting a finger.
Example conversation
(Meanwhile: ticket created in the CRM, team notified on Slack with full context.)
What it actually changes
First-contact resolution increases customer satisfaction by 35% and reduces support costs by 40%.
— Gartner
Works with your existing tools
No migration required.
What makes our AI agents different
Platform built, not assembled
Billy isn't a third-party chatbot connected to Zapier. It's a conversational AI platform built from scratch, with integrations coded natively.
Your data stays in Canada
Infrastructure hosted in Montreal (AWS ca-central-1). Compliant with Law 25 and CASL. No transfers to foreign servers.
Transparency on AI identity
Your agent always identifies itself as a virtual assistant. We don't trick your clients into thinking they're talking to a human.
Fully managed service
We configure, connect, test, and maintain. You don't have to manage anything technically. Optimizations are continuous and included.
Frequently asked questions
On average 80% of repetitive requests. The complex 20% are escalated with full context.
Yes, via CRM or API integration. Each interaction creates or updates a ticket automatically.
Between 1 and 4 weeks depending on complexity. You participate in Brain configuration by chatting directly with Billy, our onboarding agent. Our team handles technical integrations in parallel.
Yes. The client portal gives you real-time access to all conversations. You can take control in one click (takeover) and hand back to the agent when you're done.
We monitor conversations continuously and adjust. The Brain is updated to cover unforeseen cases. Your agent improves every week.
Your support team deserves to work on real problems.
Let the agent handle repetitive requests. Your team focuses on cases that truly need a human - with full context, no time wasted.