AI Agent for Clinics and Healthcare Professionals
Appointment booking, reminders, and initial triage automated.
Your receptionist spends 40% of her day answering the same 10 questions - office hours, accepted insurance, appointment preparation, parking.
A patient calls to cancel at 7pm. The message stays on voicemail until morning. The slot stays empty. You lose $150-300 in revenue.
Your waitlist is managed in an Excel file. When a slot opens up, you call patients one by one.
A new patient searches for a clinic online at 10pm. They fill out a form. They receive a confirmation email 2 days later. They've already booked elsewhere.
What your agent does
Manages appointment booking 24/7
New patient or existing patient, your agent checks availability in real time and confirms the appointment directly in your system - with the appropriate preparation instructions based on the type of care.
Sends automatic reminders and reduces no-shows
48-hour reminder, 24-hour reminder, presence confirmation - the agent manages the entire reminder sequence and detects last-minute cancellations to free up the slot and contact the next patient on the waitlist.
Manages the waitlist intelligently
When a slot opens up, the agent automatically contacts waiting patients based on their priority and availability - and confirms the new appointment without human intervention.
Answers common administrative questions
Accepted insurance, documents to bring, preparation before an exam, parking, accessibility - the agent responds accurately based on your knowledge base, at any hour.
Initial triage of new requests
The agent collects basic information about the reason for consultation and directs to the right professional or appointment type - without diagnosing, without replacing clinical judgment.
Your agent is configured to respect healthcare sector obligations:
Identifies itself as an administrative virtual assistant, never as a healthcare professional
Does not diagnose or give medical advice
Directs all clinical questions to your team
Patient data is handled with appropriate security measures
Respects applicable provincial confidentiality rules
Example conversation
In parallel: appointment created in system, patient file initiated, reminders scheduled at 48h and 24h.
Measurable impact
Clinics that automate appointment reminders reduce no-shows by 38% on average and recover thousands of dollars in revenue per month.
- MGMA
Leads & Appointments Agent
Appointment booking and new request management
Customer Support Agent
Common administrative questions and patient follow-up
Integrations
Your agent connects to your existing tools.
What makes our AI agents different
Platform built, not assembled
Billy isn't a third-party chatbot connected to Zapier. It's a conversational AI platform built from scratch, with integrations coded natively for your industry.
Your data stays in Canada
Infrastructure hosted in Montreal (AWS ca-central-1). Compliant with Law 25 and CASL. No transfers to foreign servers.
Transparency on AI identity
Your agent always identifies itself as a virtual assistant. We don't trick your clients into thinking they're talking to a human. Your reputation is protected.
Fully managed service
We configure, connect, test, and maintain. You don't have to manage anything technically. Optimizations are continuous and included.
Frequently asked questions
Billy is compliant with Law 25. Data is hosted in Canada on AWS Montreal infrastructure. The agent never diagnoses and always refers to the healthcare professional.
Yes. Each practitioner has their own calendar. The agent suggests availability based on the type of care requested and the chosen practitioner.
The price depends on your volume, integrations, and the number of people the agent replaces on your team. We start with a 30-minute call to understand your reality, then present a custom proposal. The investment represents a fraction of the salary of the person Billy replaces.
Between 1 and 4 weeks depending on complexity. Brain configuration is done collaboratively with you. You chat with Billy to share your business knowledge. Our team handles technical integrations in parallel.
Yes. Our agents always identify themselves as virtual assistants. It's a transparency choice that protects your reputation and follows AI best practices.
The agent recognizes its limits and escalates the conversation to your team with full context. Your client is never left without a response and your team arrives informed.
Your receptionist deserves to focus on the patients in front of her.
We configure your agent with your schedule, your care types, and your administrative protocols - your team only steps in for what truly needs a human.