AI Agent for Home Services and Field Businesses
Emergencies, dispatch, and customer follow-up automated by AI.
A water leak comes in via SMS at 10pm. Nobody sees the message until morning. The client called a competitor in panic.
Your dispatcher spends 3 hours a day on the phone coordinating jobs the agent could handle in 2 minutes.
A technician arrives on a job without the right information. He leaves to get materials. The client waits.
You have 6 technicians on the road. You don't know in real time who's available for the next emergency.
What your agent does
Responds to emergencies 24/7 - even at 3am
As soon as a request comes in, the agent responds, gathers essential information, and assesses urgency based on your criteria. The client knows immediately that someone is handling their problem - even if your team is asleep.
Smart triage by type and priority
Active leak, electrical failure, heating breakdown in January - the agent distinguishes a real emergency from a routine request and applies the right protocol. Emergencies trigger immediate assignment. Routine requests are scheduled according to your calendar.
Automatic dispatch based on availability and skills
The agent knows your team - who does what, who's available, who's closest. It assigns the right technician and sends them all the details: address, problem description, client history, access instructions.
Keeps the client informed at every step
Assignment confirmation, estimated arrival time, notification when the technician is en route, completion confirmation - the client receives automatic updates. No more 'when is he coming?' calls.
Books non-urgent service appointments
Annual maintenance, inspection, planned work - the agent manages booking according to your team calendar, confirms the appointment, and sends reminders automatically.
Example conversation
In parallel: Patrick receives a notification with the address, system type, described symptoms, and client number. Ticket created in CRM with status 'emergency in progress'.
Measurable impact
Field service companies that automate their dispatch reduce response time by 60% and complete 25% more jobs per day.
- McKinsey
Dispatcher Agent
Triage, assignment, and real-time coordination
Leads & Appointments Agent
Booking for planned services and new clients
Integrations
Your agent connects to your existing tools.
What makes our AI agents different
Platform built, not assembled
Billy isn't a third-party chatbot connected to Zapier. It's a conversational AI platform built from scratch, with integrations coded natively for your industry.
Your data stays in Canada
Infrastructure hosted in Montreal (AWS ca-central-1). Compliant with Law 25 and CASL. No transfers to foreign servers.
Transparency on AI identity
Your agent always identifies itself as a virtual assistant. We don't trick your clients into thinking they're talking to a human. Your reputation is protected.
Fully managed service
We configure, connect, test, and maintain. You don't have to manage anything technically. Optimizations are continuous and included.
Frequently asked questions
Yes. The agent sorts requests by urgency and zone, then assigns the available technician based on your dispatch rules.
The agent identifies the emergency, notifies the on-call technician, and keeps the client informed of the status in real time.
The price depends on your volume, integrations, and the number of people the agent replaces on your team. We start with a 30-minute call to understand your reality, then present a custom proposal. The investment represents a fraction of the salary of the person Billy replaces.
Between 1 and 4 weeks depending on complexity. Brain configuration is done collaboratively with you. You chat with Billy to share your business knowledge. Our team handles technical integrations in parallel.
Yes. Our agents always identify themselves as virtual assistants. It's a transparency choice that protects your reputation and follows AI best practices.
The agent recognizes its limits and escalates the conversation to your team with full context. Your client is never left without a response and your team arrives informed.
Your clients' next emergency deserves an immediate response.
We configure your agent with your emergency protocols, your team, and your tools - you only step in when it's truly necessary.