E-commerce AI Agent for Support and Sales Automation
24/7 customer support, order tracking, and abandoned cart recovery.
60% of e-commerce support tickets are order status questions. Your team answers them one by one.
A customer abandons their cart at 11pm with a shipping question. Nobody responds. They buy elsewhere the next day.
Your peak season hits. Support volume triples. Your team is overwhelmed. Response times explode. Negative reviews follow.
An unhappy customer on Messenger leaves a public comment unanswered for 12 hours.
What your agent does
Answers order questions in real time
Tracking number, shipping status, estimated delivery, order contents - the agent connects to your Shopify or WooCommerce store and responds with exact information, instantly, without your team having to look anything up.
Handles returns and refunds
The agent collects the necessary information, checks eligibility against your policy, and initiates the return process - all within the conversation, without the customer having to fill out a form or wait for an email.
Recovers abandoned carts
A customer who didn't complete their purchase receives a personalized follow-up - not a generic blast with an automatic promo code, but a message that references exactly the products they chose and addresses the likely objection that made them hesitate.
Answers product questions and recommends
Dimensions, materials, compatibility, stock availability - the agent knows your catalog and guides the customer to the right product based on their needs. It can also recommend complementary products at the right time.
Handles peak volume without hiring
Black Friday, holiday season, product launch - your agent absorbs volume spikes with no additional delay and no additional cost. Your team focuses on complex cases that truly need a human.
Example conversation
In parallel: ticket created with 'urgent delivery' status, team notified if package isn't delivered by 6pm.
Measurable impact
67% of online consumers have abandoned a purchase due to poor support. A response time under 5 minutes increases customer satisfaction by 40%.
- Forrester
Customer Support Agent
24/7 resolution, smart escalation, multi-channel
Outreach & Follow-up Agent
Cart recovery and re-engagement of inactive customers
Sales Agent
Product recommendations and purchase guidance
Integrations
Your agent connects to your existing tools.
What makes our AI agents different
Platform built, not assembled
Billy isn't a third-party chatbot connected to Zapier. It's a conversational AI platform built from scratch, with integrations coded natively for your industry.
Your data stays in Canada
Infrastructure hosted in Montreal (AWS ca-central-1). Compliant with Law 25 and CASL. No transfers to foreign servers.
Transparency on AI identity
Your agent always identifies itself as a virtual assistant. We don't trick your clients into thinking they're talking to a human. Your reputation is protected.
Fully managed service
We configure, connect, test, and maintain. You don't have to manage anything technically. Optimizations are continuous and included.
Frequently asked questions
Yes. Billy has a native Shopify integration to access products, prices, availability, and order information in real time.
Yes. The agent sends personalized messages based on the products left in the cart, with the right timing and the right channel.
The price depends on your volume, integrations, and the number of people the agent replaces on your team. We start with a 30-minute call to understand your reality, then present a custom proposal. The investment represents a fraction of the salary of the person Billy replaces.
Between 1 and 4 weeks depending on complexity. Brain configuration is done collaboratively with you. You chat with Billy to share your business knowledge. Our team handles technical integrations in parallel.
Yes. Our agents always identify themselves as virtual assistants. It's a transparency choice that protects your reputation and follows AI best practices.
The agent recognizes its limits and escalates the conversation to your team with full context. Your client is never left without a response and your team arrives informed.
Your next abandoned sale could be recovered automatically.
We show you how your agent would handle your catalog, your return policy, and your customers - with your current tools, no migration needed.